Yesterday was a Fremont Market day. We’re not getting rich but we are continuing to learn. The lesson from yesterday was, people buy comics. We’ve got zines, posters, cards and original art. We’ve sold a little of each. Yesterday we debuted our first Mighty Nizz comic and sold more copies of it in one day than we’ve sold of anything else. Chances are we would have sold more if more folks had known it was a comic.
This will be my last post from this version of my website. If all goes well I should be able to continue to send you email newsletters but you may have to approve a new subscription. Thank you for reading!
I’m changing webhosts in the next couple of weeks. It’s financial issue, not a service one. Bluehost has been fine but the price went up and the new price doesn’t work for our budget. I had a couple of chat sessions with a Bluehost rep. I’m posting the second one because I think it’s funny. I think the rep did her job well within the constraints she had to in. In the end the rep does sort of offer me what I’m asking for but then I’d looked at other services and decided to move on.
| Dear Customer, |
| Thank you for contacting bluehost.com. We are committed to creating the best experience for you.
Find the requested transcript below. (All timestamps are in Coordinated Universal Time (UTC). Due to the limitations on the size of emails, any images shared during the chat are excluded from the transcript provided.) Your case id is: I-26523237 Transcript Date:08/23/2026 |
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[10:13:03] Virtual Assistant: Welcome to *Bluehost*! By continuing you agree to our [privacy policy](https://newfold.com/ [10:13:05] Virtual Assistant: How can we help you today? [10:17:18] Customer: i need to cancel my hosting. I was just charged for three more years and I can’t afford that. [10:17:19] Virtual Assistant: Do you require support with existing products or are you looking to renew services? [10:17:40] Customer: cancelling hosting. [10:17:41] Virtual Assistant: Sorry. Tell me again what you would like to do. [10:17:51] Customer: Refund charge please. [10:17:52] Virtual Assistant: Sorry. Tell me again what you would like to do. [10:18:15] Customer: Cancel hosting. [10:18:15] Virtual Assistant: Sorry. Tell me again what you would like to do. [10:18:24] Customer: Support for Existing Products [10:18:24] Virtual Assistant: How can I help you today? [10:18:51] Customer: Cancel hosting. Refund charge. [10:18:52] Virtual Assistant: I understand you’d like to cancel. Let me connect you with a support agent. [10:18:53] Virtual Assistant: In order for our team to quickly assist, please log into your account by visiting [CLICK HERE](https://www.bluehost. [10:18:54] Virtual Assistant: I’ll wait while you login. [10:19:31] Customer: Click here when logged in [10:19:33] Virtual Assistant: What is the product you need help with? [10:19:56] Customer: website hosting. [10:19:56] Virtual Assistant: What service do you need help with? [10:20:08] Customer: Hosting / Website [10:20:09] Virtual Assistant: Please select the option below that best describes what you need help with. [10:20:18] Customer: Other [10:20:19] Virtual Assistant: May I please have your first and last name to provide to your agent? [10:20:30] Customer: David Ingersoll [10:20:31] Virtual Assistant: What is the domain name associated to the account you are contacting us about today? If you do not have a domain name type ‘pass’. [10:20:46] Customer: skookworks.com [10:20:47] Virtual Assistant: Thanks! For our team to quickly begin researching your request, please describe your issue in detail. [10:21:25] Customer: I need to cancel my hosting and I need a refund for the charge today. [10:21:25] Virtual Assistant: Would you like a copy of this chat transcript once your conversation with an agent is complete? [10:21:42] Customer: Yes [10:21:54] Virtual Assistant: Four top AI models. One subscription. $20/mo. Get premium ChatGPT, Claude, Gemini, and Grok in one dashboard. [Learn more]https://www.bluehost.com/ [10:21:56] Virtual Assistant: Let me get you to someone who can help. Please note, once our agent has completed assisting you, we’d also like to invite you to complete a brief survey on your experience today. [10:21:58] Virtual Assistant: Your estimated wait time is less than a minute. [10:24:56] Agent: Hi, David! I’m —– and I’ll be assisting you today. [10:25:14] Customer: Hi —— [10:25:33] Agent: I’m sorry that you wanted to cancel hosting plan, may I know the reason ? [10:26:56] Customer: It’s more than I can currently afford. I messaged with another representative last week and could not get a lower rate. [10:28:15] Agent: I understand your concern I could see that 20% is added for hosting plan renewal actual price : $539.64 price after discount : 476.61 [10:29:45] Agent: with tax : 476.61 is charged for hosting plan [10:30:22] Customer: That’s still more than I can currently handle. [10:30:38] Customer: I appreciate the offer. [10:34:01] Agent: I understand your concern if you wish I can check with concerned department and get more discount we can refund the difference amount rather than canceling [10:35:19] Customer: If you can get more discount that would be great. The last person I communicated with told me that he could not get me a better price. [10:36:06] Agent: Thank you for letting me know. Please be on hold for a few minutes while I check few things. [10:36:15] Customer: Okay. [10:44:25] Agent: Thank you for your patience. we can add 30% discount With original price $595.76 and 30% discount, Price after discount: $417.03 You saved: $178.73 [10:44:58] Agent: currently 476.61 is charged for hosting plan so refund will be 59.58 [10:46:37] Customer: I appreciate the offer but that’s still more than I can manage. I am expecting to need to build a new site at different host. [10:48:18] Customer: Without a website at Bluehost I won’t need the dedicated IP address either so I would like a refund on that service as well. [10:52:25] Agent: I understand your concern we don’t want to lose such valuable customer like you, Let me communicate with billing admins on this to get the best discount [10:53:39] Customer: I appreciate your efforts. [10:57:30] Agent: Thank you for being on hold. I’m still working on it. I will be back in a few minutes to give you an update. [10:57:41] Customer: Okay. [11:00:18] Agent: Thank you for your patience. our admins agreed for 40% [11:00:30] Agent: Price after discount: $357.46 [11:00:42] Agent: refund will be 119.15 [11:04:08] Customer: Thank you for the effort. Bluehost offers new customers $6.99 a month hosting. At three years that’s about $251. Other companies offer even lower rates. I understand the desire to attract new customers but, as a long time customer I feel frustrated that I can’t get the same rate as a new customer. [11:05:14] Agent: I understand your concern you can also purchase new hosting plan at $6.99 and move all contents to new hosting plan unfortunately $6.99 offers only applicable for new signups after the signup term it will renew at regular rate [11:07:24] Customer: Forgive me for being blunt but that’s stupid. I know that’s not your decision and you didn’t come up with that policy but, yeah, that’s dumb. [11:08:33] Agent: . I completely understand . It can feel disheartening to see lower rates offered to new signups when you have been a loyal, long-term customer with us. I would feel the exact same way in your position. Once that initial promotional period ends, subscriptions renew at our regular operating rate. This standard pricing reflects the ongoing costs of maintaining top-tier server security, providing 24/7 technical support, and continuously upgrading our infrastructure to ensure your website remains fast and reliable. [11:09:30] Customer: Please refund today’s charges. Both the hosting charges and the dedicated IP charge. I understand that you are doing your best but I can’t afford the “regular” rates. [11:11:29] Agent: I’m sorry to hear that if you wish I can try 50% do you wish to consider this offer ? [11:11:35] Agent: refund will be 178.73 [11:12:01] Customer: No thank you. [11:13:02] Agent: I’m really but 50% is the final price and best offer which other customers will not get [11:17:11] Agent: Just ensuring that we are connected. I hope you received my last message. [11:17:23] Customer: I understand but I run a simple hobby website. Because Bluehost won’t continue the original $6.99 a month rate I’ve looked around for other hosting services and I can get hosting rates of less than $6.99. I’m just a hobbyist. I just run my website for fun. Even if Bluehost would offer the $6.99 rate [11:17:34] Customer: I don’t know that I’d take it. [11:18:11] Customer: Since Bluehost won’t offer that rate, please refund my hosting and dedicated IP charges today. [11:19:33] Agent: Thank you for the information. if you wish you can signup for new plan and migrate all contents you will get signup price [11:19:42] Agent: if you wish I can add new plan under same account [11:20:23] Customer: No thank you. [11:21:04] Agent: I’m sorry to hear that if you wish I can cancel renewal and process refund [11:22:04] Customer: Cancel the renewal. Cancel the dedicated IP address. Please process the refund. [11:22:57] Customer: Thank you for your help this morning. I understand that you have tried your best. [11:23:25] Agent: Certainly! hosting plan will going to expires on 09-07-2026 Please make sure to back up your site before deletion, as once deleted, there is no way to recover the files. [11:24:02] Customer: I understand. Thank you! [11:24:29] Agent: I have processed refund : [11:24:39] Agent: 238.07 claim ID : 2840371 [11:24:40] Customer: Thank you! [11:24:55] Agent: 476.61 claim ID : 2840372 [11:25:03] Agent: Credit Card refunds may take 5-7 Business Days, depending on the customer’s bank processing time. [11:25:19] Agent: I’m glad I could assist you with initiating a refund. I hope this made the process easier for you. Your satisfaction is our top priority. [11:25:20] Agent: please let me know if there’s anything else I can assist you with today. [11:25:40] Customer: Thank you. That’s all I need this morning. [11:25:46] Agent: It was my pleasure! Thank you for chatting with us! Please take a moment to rate your experience in the upcoming survey. A score of 5 means the best service. We appreciate your feedback! [11:25:47] Agent: Have a great rest of the day! [11:27:06] Customer: Click here to End Conversation |
| Kind Regards, Customer Support |




























